Privacy Policy of Nutraxcol Pharmaceuticals

This Privacy Policy outlines how Nutraxcol Pharmaceuticals (the “Site) collects, uses, and shares your personal information when you visit our website (www.nutraxcolpharma.com), use our services, or interact with us (collectively, the “Services”). By accessing and using our Services, you agree to the collection and use of your information as described in this Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. We will post any updates on the Site, along with the date of the last revision.

Collection and Use of Your Personal Information

To provide you with our Services, we collect personal information in various ways, which may vary based on how you interact with us.

Information You Provide Directly

When you interact with us, you may provide information such as:

• Contact Details: name, address, phone number, email.
• Order Information: details about your purchases, including shipping and billing addresses.
• Account Information: username, password, and security questions.
• Shopping Preferences: items you view or add to your cart.
• Support Inquiries: any information you choose to include in your communications with our team.

Information Collected Automatically

We use cookies and similar technologies to automatically collect data about your use of the Site (“Usage Data”). This may include information about your device, browser, IP address, and how you interact with our Services.

Information from Third Parties

We may also receive information from third parties, such as service providers that handle payments or analytics. Any information obtained from these sources will be treated in accordance with this Policy.

Use of Your Personal Information

We use your personal information to:

• Provide Services: manage orders and payments and maintain your account.
• Marketing: send you promotional communications and personalized offers.
• Security: prevent and detect fraudulent activities.
• Customer Support: respond to your inquiries and improve our Services.

Data Subject Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Request access to your personal information.
• Request corrections to inaccurate or incomplete information we hold about you.
• Request deletion of your personal information.
• Request restriction of the processing of your personal information.
• Withdraw your consent for the processing of your personal information at any time.
• Object to or request that we cease processing your personal information.
• Request the transfer of your information to another party in a structured, commonly used, and machine-readable format.
• File a complaint with the relevant supervisory authority.

These rights are not absolute and are subject to certain exceptions. If you wish to exercise any of your rights, please contact us using the details provided at the end of this Policy.

International Data Transfers

We may transfer, use, and/or store your personal information outside your country of residence, including to the United States and other countries that do not offer the same level of data protection. Your personal information may also be processed by personnel who work for us or for a third-party service provider operating outside your country. These transfers to service providers are necessary for them to use and store your personal information on our behalf. We have implemented appropriate security measures to protect your personal information. When your data is transferred to any country outside your country of residence, we will utilize safeguards and comply with applicable laws, including EU Standard Contractual Clauses.

How to Contact Us or Make a Complaint

If you would like more information about your rights or if you are dissatisfied with our handling of your data, please contact us at contact@nutraxcolpharma.com. If you believe our response to your complaint is unsatisfactory or that our processing of your data does not comply with applicable data protection laws, you can file a complaint with the relevant supervisory authority in your country.

Security of Your Information

We take reasonable measures to protect your personal information, although we cannot guarantee absolute security. The retention of your information depends on our need to comply with legal obligations or to maintain your account.

International Users

We may transfer and process your personal information outside the country in which you reside. If this occurs, we will take necessary measures to ensure that your information is adequately protected.

Last updated: 10/29/2024

For any inquiries related to this Privacy Policy, please contact us at contact@nutraxcolpharma.com.

Shipping Policy of Nutraxcol Pharmaceuticals

1. Order Processing

Once you place an order on our website, you will receive a confirmation email. All orders are processed within 1 to 3 business days. During periods of high demand, there may be additional delays in processing.

2. Shipping Methods

We offer various shipping options to meet your needs. Available options include:

• Standard Shipping: Typically 5-7 business days.
• Expedited Shipping: Typically 2-3 business days.
• Express Shipping: Typically 1-2 business days.

Shipping times may vary based on delivery location and product availability.

3. Shipping Fees

Shipping fees are calculated based on the weight of the package, delivery location, and the shipping method selected. You can view shipping costs at checkout before finalizing your order.

4. International Shipping

We currently offer shipping within the United States and select international locations. International shipping times may vary, and any applicable customs duties or import taxes are the responsibility of the customer.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number to monitor the status of your shipment. You can use this number on our website to check the progress of your package.

6. Shipping Issues

If you experience any issues with your shipment, such as delays or damaged packages, please contact us at contact@nutraxcolpharma.com, and we will do our best to resolve the situation promptly.

7. Changes to the Shipping Policy

Nutraxcol Pharmaceuticals reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and you will be notified via the email provided in your account.

Last updated: 10/29/2024

Refund and Returns Policy of Nutraxcol Pharmaceuticals

1. Satisfaction Guarantee

At Nutraxcol Pharmaceuticals, we are committed to providing high-quality products. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 30 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and in its original packaging.
• The return request must be initiated within 30 days of the delivery date.
• A receipt or proof of purchase must be provided.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at contact@nutraxcolpharma.com to request a Return Merchandise Authorization (RMA) number.
2. Once you receive the RMA number, securely package the item and include a copy of your receipt.
3. Ship the item to the address provided in your return instructions.

4. Shipping Costs for Returns

Customers are responsible for the shipping costs associated with returning items. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your card issuer’s policies.

6. Exchanges

If you need to exchange a product for the same item or a different one, please follow the return process outlined above and place a new order for the desired item. Please note that the customer will be responsible for the shipping costs of the new product.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@nutraxcolpharma.com. We will provide instructions for a return and replacement at no additional cost. However, the customer will be responsible for the shipping costs of the new product.

8. Changes to the Refund and Returns Policy

Nutraxcol Pharmaceuticals reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and you will be notified via the email provided in your account.

Last updated: 10/29/2024

Nutraxcol Pharmaceuticals Autoship Program Policy

1. Program Description

Nutraxcol Pharmaceuticals offers an Autoship program that allows customers to automatically receive their favorite vitamins and supplements at regular intervals. This ensures you never run out of your essential products.

2. Enrollment in the Program

To enroll in the Autoship program, you must create an account on our website and select the Autoship option at checkout. You can choose the shipping frequency that best suits your needs (e.g., weekly, monthly, or quarterly).

3. Discounts and Benefits

Members of the Autoship program may enjoy exclusive discounts on their recurring orders. Details about discounts will be displayed at the time of purchase and may vary by product.

4. Modifying and Canceling Orders

You can modify or cancel your Autoship order at any time. Simply log into your account and select the order you wish to change. If you wish to cancel your subscription, please ensure you do so at least 24 hours before your next shipping date to avoid charges.

5. Payment Methods

Payments will be processed automatically on the shipping date of each order. We accept various payment methods and will notify you prior to each charge to ensure you are informed.

6. Shipping and Returns Policies

Orders placed through the Autoship program are subject to our standard shipping and returns policies. Please refer to our Shipping Policy and Returns Policy for further details.

7. Changes to the Autoship Program

Nutraxcol Pharmaceuticals reserves the right to modify the terms and conditions of the Autoship program at any time. Any changes will be communicated via the email provided in your account and updated on this page.

8. Contact Us

If you have any questions or concerns about the Autoship program, please feel free to contact us at contact@nutraxcolpharma.com.

Last updated: 10/29/2024

Exclusion of Liability Policy for Nutraxcol Pharmaceuticals

1. General Information

The information provided by Nutraxcol Pharmaceuticals on our website and through our products is intended solely for informational and educational purposes. It should not be considered medical or veterinary advice.

2. Product Use

The vitamin supplements for humans and pets offered by Nutraxcol Pharmaceuticals are designed to complement a balanced diet. They should not be considered a substitute for proper medical care. Consumers are advised to consult a physician or veterinarian before starting the use of any supplement, especially if they have pre-existing conditions, are pregnant, nursing, or undergoing medical treatment.

3. Manufacturing Standards

Our products are manufactured under strict quality standards that comply with FDA regulations. However, it is important to note that the FDA has not tested and will not test our products, as current legislation does not require such approval for dietary supplements.

4. Variable Results

Results from the products may vary among individuals and pets. Nutraxcol Pharmaceuticals does not guarantee specific results and is not responsible for any adverse reactions, side effects, or undesirable outcomes that may arise from the use of our products.

5. Limitation of Liability

To the maximum extent permitted by law, Nutraxcol Pharmaceuticals and its employees, directors, agents, and suppliers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or the content of our website, even if advised of the possibility of such damages.

6. Jurisdiction and Governing Law

Any dispute or claim arising from or related to the use of our products or this policy shall be resolved exclusively under the laws of the State of Florida. Both parties agree to submit to the jurisdiction of the courts of the State of Florida for the resolution of any disputes.

7. Changes to the Policy

Nutraxcol Pharmaceuticals reserves the right to modify this Exclusion of Liability Policy at any time. Users are encouraged to periodically review this policy to stay informed of any changes. The date of the last update will be indicated at the bottom of this document.

Last updated: 10/29/2024

Intellectual Property Policy of Nutraxcol Pharmaceuticals

1. Introduction

Nutraxcol Pharmaceuticals is committed to protecting its intellectual property, including but not limited to trademarks, copyrights, patents, and trade secrets. This policy outlines our guidelines and rights regarding intellectual property.

2. Ownership of Trademarks and Logos

All trademarks, logos, and trade names used by Nutraxcol Pharmaceuticals are the exclusive property of the company. Unauthorized use is prohibited and may result in legal action.

3. Copyrights

All content, including text, images, graphics, and other materials on our website and product packaging, is protected by copyright. Any unauthorized reproduction, distribution, or use of this content is strictly prohibited.

4. Formulas and Products

Nutraxcol Pharmaceuticals develops its formulas with a focus on quality and effectiveness. While some of our formulas may resemble those of other brands, we emphasize that these are developed independently and are not copies. Each product is formulated under rigorous standards and with the highest quality ingredients to ensure its efficacy and safety.

5. Patents and Trade Secrets

Where applicable, Nutraxcol Pharmaceuticals reserves the right to patent innovative formulas and processes. Additionally, we maintain trade secrets that are crucial to our competitive advantage. We will not share our trade secrets with any third parties under any circumstances. Unauthorized disclosure of these secrets will be considered a serious violation of this policy.

6. Non-Competition

Nutraxcol Pharmaceuticals takes measures to prevent unfair competition. Any collaborator, supplier, or partner who has access to our formulas or processes is obligated not to develop similar products or compete directly with us during the duration of their relationship with the company and for an additional period after its termination.

7. Changes to the Policy

Nutraxcol Pharmaceuticals reserves the right to modify this Intellectual Property Policy at any time. Changes will be posted on our website and will take effect immediately.

Last updated: 10/29/2024